REFUND POLICY

ONE Atlas provides customized digital products tailored to meet individual needs. The moment a report has been generated, it becomes a unique asset that cannot be resold or reused under any circumstances, ensuring that each customer receives an exclusive experience.

Refunds are issued only if:

• The report was not delivered to you as promised within the specified timeframe, causing inconvenience.

• A system error prevented generation of the report, thus not allowing you to receive the service you were expecting.

• Duplicate payment occurred, leading to an unfair charge for the same product.

Requests for refunds must be made within 7 days of purchase to be eligible for consideration. This seven-day window is essential for us to review each case thoroughly and ensure customer satisfaction.

Refunds are not issued for:

• Change of mind after the purchase has been made, as we understand that decisions can vary.

• Dissatisfaction with interpretation of the report, as we strive to provide the best possible analysis based on the information provided.

• Incorrect birth data provided by the customer at the time of purchase, which may lead to inaccuracies in the report.

For any concerns or requests, please feel free to contact support@oneatlas.shop to request support. Our team is here to help you with inquiries and to ensure your experience with our services is nothing short of excellent.